One of many problems with Corporate Americana

So, I bought this brand-new product a week ago. I immediately opened, and did the stupid registration thing online.

Had a problem, later...instead of calling, I sent an e-mail. Nearly a week later, no response from that e-mail. So, I called...

I had to answer all the questions I answered when I registered the thing: Name, Home, Phone, e-mail, serial #, etc...

This after a half hour wait, which is fine if YOU FIX MY PROBLEM after being on hold that long.

Nope, I was talking to some nitwit goober who had to "write a report," and then the next tier of support will contact me in the next business day. As IF I have time to wait for their bloody phone call ALL day home...clearly, I don't work or anything...

This after advertising on website that they have 24-hour tech support...W-R-O-N-G!! You have 24-hour drone support maybe.

Best part, I was talking to either someone in America who just happened to be an Indian working in an America-based tech support system, or I was speaking to someone in India. I think we all know the answer...

Quietly, Home Depot has been winning customers back after the bad Nardelli years where he fired all the experts and switched them to hourly stooges for the sake of "profit." How have they done it? Simple...they've brought back real customer service and experts who know their shit.